All the products must be returned in the original condition as they were received in along with any bills and labels. By sending email to support@solange.in with images of products you want to return , within 3 days of delivery. Please mention your order number in the email.
After we have reviewed your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow us three days time to respond to your return request. When you're returning an item that was damaged or not liked, please pack well when you are returning the product so that it reaches us in good condition.
The amount you paid for the product plus any shipping paid at the time of return will be directly refunded back to your bank account /credit card / debit card within 15 working days of refund. Remember that items have to be returned to us directly by you. Once we notify the receipt of the returned item, we will credit the amount back to you within 15 working days(does not include Saturdays, Sundays and Bank Holidays).
Solange.in provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. prices listed in INR are only for India.
The estimated time of delivery is within 7 working days for domestic orders.
We try to process all deliveries through reputed courier companies like DHL and Fedex. In some cases where the pincode/zipcode is not servicable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
